DELIVERY COSTSDelivery costs are usually mentioned before purchasing in the order form and depend on the destination country.
DELIVERY TIMESDelivery times are estimated but usually take from 2 to 14 working days (depending on the dispatching country) thanks to the express delivery service. However, sometimes it can be delayed because of the Customs process (for international delivery) or transport delays, which are usually reported in real time.
If you have any queries about shipping, please contact us at admin(at)irenatone.art or
here.
DISPATCHING TERMSWe generally dispatch the product within 2-10 working days after receipt of payment, depending on the exact products. In most cases, dispatch takes 2-5 working days. If for some reason we are unable to dispatch the exact product you have ordered, do not worry, then we will write you directly in advance and refund the full sum paid for that item or offer you an alternative one.
FOR EU-BASED COLLECTORSTHE SHIPPING FROM THE SPAIN WE ARE BASED IN IS FREE FROM IMPORT DUTIES, BUT THE ITEM PRICE WILL INCLUDE THE VAT.
FOR INTERNATIONAL COLLECTORS: VAT, CUSTOMS DUTIES, COURIER FEES Please note that VAT rates do vary between countries. Please also note that import VAT could be charged not only on the value of the artwork but also on the cost of shipping and insurance and on customs duty.
We advise you to check directly with customs duties in the country where any delivery address is located. It helps you understand what duties or other charges may be imposed. You can also find approximate calculations for some countries we provided below.
Customs duty and import charges are often called government charges as they are imposed by the government in every country and are outside of our control.
Please note that you are solely responsible for complying with any import laws and requirements which apply to the country where the delivery address is located. It means that in cases of international delivery, in addition to the actual purchase price of the product and the delivery costs, you will be solely and fully responsible for any and all tax/duty costs, fees, liabilities, handling charges, and additional insurance that may arise or apply to your order after the package crosses the border. Most duties will be applied when an item crosses the border or before the delivery date, so in most cases, you will be notified about it (if appropriate) by email or phone.
We are sorry, but at this time we aren't able to reimburse you for any local import taxes or duties since those are payable by the importer (ie., the customer or collector) and this is regulated by every single country's law.
FOR USA-BASED COLLECTORSOriginal works of art are duty-free (HTS 9701.10.00 and the import code the broker should apply is 9903.03.11). Usually, there are no import duties for art imported to the USA (0%), but from 2026, an import declaration is strictly needed, as well as Brokerage/Clearence Free, in the sum of $30-50 (approx), which will be asked to pay before/in the moment of address delivery by Delivery Service. You can find more information
here.
Also, the US Sales and Use Tax (depending on the state) may be applied. For example, for Texas, it may be 6.25%-8.25%.
FOR THE UK COLLECTORSMost goods imported between the EU and UK are “nil” rated for customs duties. Meanwhile, from 1 January 2021,
you will be charged import VAT when goods enter your country. Import of the original artwork is usually subject to a reduced VAT rate (5%).
